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T&C's

`NAS Terms and Conditions


  • Ownership   
  • Copyright © 2018 NAS COMPLEXION PTY LTD ACN 631 268 178 (hereinafter referred to as “NAS”.  This copyright notice applies, and is not limited, to the following websites, and any of its affiliate pages from time to time (“Website”):   


    1. https://www.nascomplexion.com/

    are owned by NAS.   


  • Copyright   
  • Copyright exists in the marketing material, website, mobile apps and includes and extends to all text, images, graphics, photographs, designs, logos, icons, videos, audios and recordings, words, phrases, proprietary pages and product names referred to and included in the Website unless otherwise obtained from a third party who may itself have its own copyright in that material.    


  • Intellectual Property   
  • Intellectual property means all our proprietary rights and interests including but not limited to all intellectual or industrial property whether registered, or unregistered, non-existing or coming into existence in the future in connection with or related to or otherwise created, invented, designed or otherwise owned by us, as referred to in these Terms and Conditions as varied from time to time and without limitation includes copyright, trademarks, designs, patents, character names, writings, digital content, business names, inventions, recipe creations, ideas, symbols, artwork, confidential information and moral rights as defined in the Copyright Act 1966 (Commonwealth) and under the law of a country other than Australia.    



  • Definitions

      1. For the purposes of these Terms and Conditions in addition to the above paragraphs the following definitions apply: 

        1. “Account” refers to your online account and/or Subscription.  

        1. “Cut off Date” means 14 days before the Rollover date for your Subscription;

        1. Licence means these Terms and Conditions for use of the Website and its contents; 

        1. “Our, ourselves, us, we”, refer to NAS, and its affiliates who for the purposes of these Terms and Conditions refers to any person or entity we directly or indirectly own, control or operate, currently or in the future and/or which has a controlling interest in us and/or is an entity who has the right to operate with or on behalf of ourselves;   

        1. Party” refers to a party to these Terms and Conditions and it includes that party's successors, administrators and assignors and where a party consists of more than person, then these Terms and Conditions bind them jointly and each of them severally;   

        1. Products” includes but is not limited to all NAS products or services offered on the Website;

        1. Rollover” is the term used to describe the automatic continuance or auto-renewal of your Subscription which occurs every 3 months upon registration of your Subscription  and every 3 months thereafter;

        1. Subscription” means registration on the Website for an auto-renewal delivery of selected Products on an agreed timeframe;

        1. “Shipment Date” is the Cut Off Date, being 14 days prior to the Rollover date; 

        1. “You or yours” refers to you, the person accessing the Websites, Subscription, Account and agreeing to the Terms and Conditions of your use of same;   

        1.  One gender includes each other gender;  

        1. The single includes the plural and the plural includes the singular.


  • Your Agreement
      1. In accessing the Website, including all webpages, and/or your Account, you are deemed to have read and personally agreed to these Terms and Conditions.    We reserve the right, at our sole discretion, to change or modify portions of these Terms and Conditions at any time without further notice. Your continued use of the Website and your Account after any such changes constitutes your acceptance of the new Terms and Conditions. It is your responsibility to regularly check the Website to determine if there have been changes to these Terms and Conditions and to review such changes.

  • Use of Website 

        1. By virtue of these Terms and Conditions, you are granted a non-exclusive, non-transferable, non- sub-licensable licence to personally access and use, for non-commercial purposes, the Website and the services offered on the Website. 

        1. The term of this licence shall be for a term of 5 (five) years from the date of registration of your activation.    

        1. You agree that when you access the Website, and review the Products, that you will not reproduce, distribute in person, publish, republish, print, upload to any third party, post on any social media site or forum, or distribute or modify or otherwise deal with any content in the Website in whatever format, personally or otherwise, and/or provide it, or any part of it, to a third party that would otherwise infringe our intellectual property rights.   

        1. You agree that your use of the Website will not violate any laws without limitation, including those governing competition, advertising, consumer protection laws, privacy, obscenity, spamming, stalking, intellectual property rights and/or defamation in Australia and when accessed in another jurisdiction the laws of that jurisdiction and Australian law, so far as the laws are not inconsistent, in which case you agree to be bound by the laws for Queensland, Australia.   

  • Eligibility   
        1. You represent and warrant that you are at least 16 years old and will be responsible for completing all sign-up information or if under 16 years of age, have been granted access by your parent or guardian.  If you are accessing and using the Website's services or products on behalf of a party who is not at least 16 years of age, then you are representing that you are that party's legal guardian and you are responsible for that party's compliance with these Terms and Conditions and you will indemnify us for any losses or damage that we suffer as a consequence of the party who is less than 18 years of age failing to comply with these Terms and Conditions. 

        1. Without limitation, the Website is available only to individuals that can form legally binding contracts.   

  • Payment Options
      1. Our website allows you the ability to purchase our products once off, or on an auto renewal Subscription basis.

  • Subscription

        1. The Subscription service is designed to allow users such as yourself the ability to send or receive our Products on an ongoing basis pursuant to your original sign up terms. The Subscription order will Rollover automatically on an agreed timeframe as per your selected delivery timeframe when subscribing.
        2. If you wish to cancel your Subscription, you must email hello@nascomplexion.com  prior to the Cut Off Date to prevent being charged for a further month. 

  • Ordering Policy
        1. By placing an order for any Products on our Website you are offering to purchase the goods on and subject to these Terms and Conditions. All orders are subject to availability and confirmation of the order price. 

        1. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 

  • Payment and Auto-Renewal:
        1. You agree to pay NAS the amount that is specified on the Website at the time purchase. If you have subscribed to the Subscription service, you hereby authorise us to bill your payment instrument in advance on a periodic basis in accordance with the terms of the applicable subscription plan until you terminate your account, and you further agree to pay any charges so incurred. You understand and accept that, unless otherwise expressly stated, our Service is a subscription that operates on an auto-renewal basis such that your credit card or other payment instrument will be assessed a monthly fee after the conclusion of your initial subscription package. All payments made are non-refundable. If you dispute any charges you must let NAS know within fourteen (14) days after the date that NAS charges you. If you have paid for a Product but did not receive it, please contact us at hello@nascomplexion.com. We reserve the right to increase or vary the Subscription plan prices at any time. If NAS does, we will provide notice of the change on the Website or in email to you at least 30 days before the change is to take effect. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. 

  • Taxes:
        1. You agree to pay all taxes, duties and other charges that may be incurred by you or on your behalf through the purchase or Subscription, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges. In addition, you will remain responsible for any taxes that may be applicable to your purchases made through the Service, including any district taxes in your jurisdiction.

  •  Shipping
      1. Shipping cost is the amount stated at checkout. Items will be shipped by standard trackable shipping. Shipping times may vary pending location. 
      2. You are required to pay all shipping rates for one off purchases.  
      3. You are otherwise required to pay all shipping rates and potential duty costs not mentioned.  


  • Commercial Use:
        1. Unless otherwise expressly authorised herein or in accordance with your Subscription, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or transmit for any commercial purposes, any portion of the Product, service, or Subscription. The Subscription service is for your personal use and may not be used for direct commercial endeavors.

  • Complaints
        1. We operate a complaints handling procedure, which we will use to try to resolve disputes when they first arise. Please let us know if you have any issues or complaints at hello@nascomplexion.com.

  • Refund Policy 

        1. It is the responsibility of the customer to ensure all shipping details are correct including address and shipment method. If your Subscription order is returned to our head office, you will be liable for re-shipping costs.

        1. Should you choose to have your items “left at door” we reserve the right not to refund you for any lost shipment, due to theft or non-delivery.

        1. All lost items will need to be registered and processed through the Australia Post Claims or appropriate postal service. This is to be completed by the customer. We cannot action refunds or replace items until this process has been completed
        2. If you are dissatisfied with one of our Products for any reason, we will refund the amount paid for your most recent month of service. Refund requests must be made directly to us at hello@nascomplexion.com within 30 days of the date of shipment. We are not liable for Products that are damaged or lost in transit to us. Promptly following receipt of your request (typically within five (5) business days), we will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, we do not control when a specific credit card or payment method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.
        3. We will not provide a refund for a request that is received by us more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
        4. We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time. In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including: a) you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and b) you providing us with the delivery note number and such other information as we reasonably require. If you believe you received a faulty please contact us immediately at hello@nascomplexion.com 
        5. Upon confirmation of the faultiness of the product, we will refund or replace the product immediately
        6. Our goods come with guarantees that cannot be excluded under certain laws. The benefits and limitations set out above are in addition to all other rights and remedies that you have under applicable law and do not limit, exclude or restrict your rights which cannot be limited, excluded or restricted under applicable law, including the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth).


  • Change of Address, Contact Details and Locations   
        1. It is your responsibility to ensure that the mobile number, postal address and email address you have registered with NAS are kept current.  You can make these changes by emailing hello@nascomplexion.com with your new contact details and authorise us to make the changes on your behalf.

  • AfterPay Payment Method (available soon)
          1. With AfterPay, you can buy now & pay for your order over four fortnightly payments. There's no interest or added fees. Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately.
          2. You simply need: A debit card or credit card to be over 18 years of age. To use this service simply: Add your items to your shopping bag, and checkout as normal. Valid for amounts up to $500 with a debit card or $800 with a credit card. On the checkout page select Afterpay as your payment method. Enter your details with Afterpay and you're done.
          3. The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be made at the time of purchase, with payments over 6 weeks. Existing Afterpay customers first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.
          4. If you wish to return your goods you can choose to receive an exchange, or the Afterpay payment plan can be cancelled so you pay nothing. *If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.
  • Medical Disclaimer
        1. A person differs from one another, and how you react to a product may be considerably different from how people react to such product. Nothing included in the Website must be or is intended for medical or skin care treatment or diagnosis. All of the information you will find here are for the purposes of entertainment and general knowledge. Any information on the site is not advised to use for treatment or diagnosis of your health or skin problem or condition. It is always recommended to seek the advice of a medical or healthcare professional when considering a new healthy or skin care program/treatment, or with any queries you have in mind about your skin or medical condition. You must carefully read the information provided on the site, or in any product packaging or label. Seeking medical advice is highly important if you are dealing with some sort of illness or allergies before using any product that you have purchased from the site. 

  • Privacy Policy and Collection Statement
        1. We will use our best endeavours to protect your privacy as provided by you with respect to your personal information and by your provision of your personal information as referred to in these Terms and Conditions, you have expressly agreed to our collection, use and retention of your personal information.   
        2. We will manage your personal information in accordance with the requirements of Australian laws.   
        3. We will use our best endeavours to ensure your personal information is not accessed illegally or without authorisation but we cannot guarantee that our systems will or can be free from third party interference or be interrupted and so we do not warranty the security or privacy of your personal information including payment and/or Account details and you acknowledge that when you provide us with any personal information, you are doing so at your own risk.  
        4. Please review our Privacy Policy carefully. 

  • Contact with Third Parties and third-party websites
        1. Our Services may contain hyperlinks to other websites and webpages (“Third-Party Pages”), as well as to text, graphics, videos, images, music, sounds, and information belonging to or originating from other third-parties (collectively, “Third-Party Applications”). We do not investigate, monitor, or review any Third-Party Pages or Third-Party Applications to ensure their accuracy, completeness, or appropriateness. We are not responsible for the Third-Party Pages or any Third-Party Applications accessed through our Services. You agree that we shall have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of such third party on the DSC Services.
        2. The inclusion of any hyperlinks to any Third-Party Pages or Third-Party Applications on our Services do not indicate our approval or endorsement thereof. These links are provided solely as a convenience or benefit to users. Your interactions with a third party on the Services, or based on such third party’s participation or presence on our Services, are solely between you and the third party. we make no representations or warranties with respect to the content, ownership, or legality of any such linked third party website. If you choose to leave our Services to access any Third-Party Pages or Third-Party Applications, you do so at your own risk.


  • Disclaimer of Warranties and Limitation of Liability:
        1. We do not guarantee, represent or warrant that your purchase or Subscription will be uninterrupted, timely, secure or error-free.
        2. You agree that from time to time we may remove the Subscription for indefinite periods of time or cancel the service at any time, without notice to you.
        3. You expressly agree that your use of, or inability to use, the Subscription service is at your sole risk. 
        4. In no case shall NAS, our directors, officers, employees, affiliates, subsidiaries, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services, Subscription or any Products procured, or for any other claim related in any way to your use of the Subscription or any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

  • Choice of Law
        1. These Terms are governed in accordance with the laws of the Queensland, Australia, without regard to its conflict of law provisions. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

  •  Dispute  
        1. Any dispute relating in any way to your visit to the Website or to the Products you purchase through the Website shall be submitted to confidential arbitration in Australia, except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in Australia. You hereby consent to, and waive all defences of lack of personal jurisdiction and forum non-convenience with respect to venue and jurisdiction in the state and the courts of Australia. Arbitration under these Terms of Use shall be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned.

  • Severability
      1. If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.

  • Our Address
  • Please send any questions or comments regarding this Website to:

    Unit 4/9 Ewart  St, Burleigh Heads QLD 4220 AUSTRALIA